Help Center
How can we help?
Step-by-step guides to Vinfirm, from your first record to handing the car to its buyer.
Looking for a quick answer? See the FAQ.
Start here
How long reading takes, and leaving while it runsA few minutes for most documents, and several for longer ones. You can leave the screen and come back.What counts as one recordOne service visit's paperwork, showing the date, the shop and the work. Booklets and logs become one record per entry.What Vinfirm hides on a page, and what it can missPersonal details are boxed automatically and you review every box. High-risk numbers are covered and locked.What a Vinfirmed Sale publishesOne car's records page at a permanent link, for one sale, plus the tools to sell and hand over.Handing the records to the buyerA handover moves the records, not the title. The buyer receives them free, and your records stay attributed to you.
Adding records11
Adding your first vehicle by VINEnter the VIN and the year, make and model are filled in from it, so every record is tied to that exact car.How a record is added, step by stepPhotograph the pages, let Vinfirm read them, review the redactions and the details, then save.How long reading takes, and leaving while it runsA few minutes for most documents, and several for longer ones. You can leave the screen and come back.What counts as one recordOne service visit's paperwork, showing the date, the shop and the work. Booklets and logs become one record per entry.Vehicle history reports and CarfaxVinfirm never takes history-report content. You can note that a record matches a reported event yourself.When paperwork looks like it's for a different carA different VIN, make or year on the pages is flagged, and saving asks you to say you've checked.Adding a record from a previous owner's documentationPaperwork from before you owned the car is marked as inherited, not folded into your own ownership.Work a shop, a warranty or a recall paid forCovered work is recorded line by line, and left out of what the owner spent.Paperwork in another language or currencyForeign paperwork is translated into English and labeled. Amounts and readings stay as printed, and the car's totals convert to dollars and miles.Changing a record after it's savedDetails stay editable and you can hide more. The pages are locked, so a missing page means adding the record again.Limits on records, pages and readingRecords per car depend on the plan. Pages per record and reading have their own limits, on every plan.
Redaction and privacy3
What Vinfirm hides on a page, and what it can missPersonal details are boxed automatically and you review every box. High-risk numbers are covered and locked.What happens to your original filesThey're deleted when you save. Only the redacted copy and the details read from it are kept.Reporting a problem with a records pageEvery records page, live or archived, has a report link that needs no account.
Selling6
What a Vinfirmed Sale publishesOne car's records page at a permanent link, for one sale, plus the tools to sell and hand over.The gallery export for auction listingsImage sheets sized for Bring a Trailer and Cars & Bids galleries, plus the redacted source pages.Taking a records page down, and putting it backTake the page down at any time. Until the car is handed over, you can put it back up at no charge.How buyers find a records pageThrough the link you share. A VIN search at vinfirm.com/find shows only cars in a live sale.Seller profiles and reviewsAn optional public page showing your live sales, completed handovers and reviews from buyers.Having your car shown on VinfirmAn optional permission, off unless you tick it, for Vinfirm to show your records page in its own marketing.
Transfers2
Plans and billing3
Basic, Pro and Vinfirmed Sale, in shortA free plan for documenting, a subscription for more cars, and a one-time purchase when you sell.Managing several carsPro holds 5 cars. A car with an unused Vinfirmed Sale doesn't count, and nothing is deleted when a plan ends.Dealers and volume sellersAbove Pro, volume is arranged directly and priced on Vinfirmed Sales, not garage spots.
Your data3
Taking everything out againOne archive of every car on any plan, plus the gallery export for a car with a Vinfirmed Sale.Deleting a car from your garageImmediate and permanent, from the car's Edit details page. It's also how a wrong VIN is fixed.Deleting your accountYou're offered a full export first, and the deletion happens 30 days later.
Still stuck
The FAQ has short answers to the common questions. For anything neither covers, write to us and a real person will answer.