Content Removal

01·If you found your information here#

Vinfirm publishes vehicle service histories that owners build from their own documents: repair invoices, receipts, work orders. Those documents were written by somebody else, and they often carry other people's details: the name of a service advisor, a technician's signature, a previous owner's address or phone number.

If that is you, you do not need an account, you do not need to explain yourself at length, and you do not need to send anything formal. Tell us what to look at and we will look.

This page is about personal information and similar concerns. If your issue is a copyrighted photograph, the copyright process is the right one. If it is a review someone wrote about you, Terms section 10 covers that.

02·What you can ask us to remove#

Your name, address, phone number, email or signature, where it appears on a document somebody else uploaded. A licence number, account number, policy number or card number belonging to you. A photograph you are identifiable in.

Anything in one of the categories we treat as high-risk, such as a Social Security number, a driver's licence number, or a full or partial card number, we remove on sight, whoever asks. Those should never have published; if one did, the redaction pass missed it.

You can also tell us a profile is about a vehicle you own and should not be published by whoever published it. That is a different problem and section 06 covers it.

03·How to ask#

Every public profile page has a report link at the bottom. It needs no account and it is the fastest route, because it tells us which page you are on. Choose "Personal information is visible" and say what to look for.

Or write to help@vinfirm.com with the page address, which will look like vinfirm.com/p/ followed by a short code, and a description of what you want removed and roughly where on the page it appears.

Leave an email address if you want an answer. You do not have to, and we will still act on the request; we will simply have no way to tell you what we did.

We do not ask you to prove who you are before we look. If the request is to remove something because it identifies you and the connection is not obvious from the page itself, we may come back and ask. We start by looking, not by asking you for documents.

04·What we do#

If the information should not be there, we remove it. Where it is on a document image, that usually means taking the image down or replacing it with one where the detail is covered. Where it is in the structured text of a record, we edit the record.

Where a document supports a record that is central to a live sale, we will usually keep the record and remove the document image behind it: the record stays, the evidence for it comes down, and the page shows that the document is no longer available. Deleting the whole record would hide from a buyer that anything was ever claimed, and leaving the image up would leave your information published.

Where the whole document is the problem, the whole document goes.

Taking something down also retires its links. Any address that was previously shared or indexed for that image stops working. We cannot reach copies other people have already made, or anything cached outside our own systems.

05·How long it takes#

We acknowledge a request within 3 business days and aim to resolve it within 10. Something in the high-risk categories in section 02 we take down first and work out afterwards.

This is a small company and this process is done by a person, not a system. If a request is complicated, with several documents, a disputed vehicle, or a live auction, it may take the longer end of that, and we will tell you so.

06·If the whole profile is the problem#

Sometimes the objection is not one detail. Somebody has published a history for a car you own, or a car you sold, or a VIN that is not theirs to document.

Tell us and we will ask them for documentation, and we may take the public page down while we review it. Vinfirm does not decide who owns a vehicle. What we can do is stop publishing until the question is settled, and that is usually what we do.

If you are telling us a vehicle is stolen or that a VIN has been cloned, say so plainly and we will treat it with more urgency than a routine request, including passing what we hold to law enforcement.

07·What we will not remove#

A dollar amount. Cost is the substance of a service record rather than personal information about anyone, and it stays.

The name of the business that did the work. A shop's own name on its own invoice is not a private detail, and a record that cannot say who did the work is not worth publishing.

An accurate record, because someone would prefer it were not public. A seller's own documented history is theirs to publish. If the record is inaccurate rather than private, tell us. That is a correction, not a removal, and we will usually take it to the owner rather than act on it ourselves.

If we decline, we will tell you why and you can come back to us. Write to help@vinfirm.com, or by post to Vinfirm LLC, 5534 Saint Joe Road, Fort Wayne, IN 46835, USA.